Privacy Policy - digiUP
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Privacy Policy

Your privacy is important to us.

This privacy notice explains how we use the personal information we collect about you when you use this website.

Navigation

About this Privacy Policy
What information do we collect about you?
How do we use the information about you?
Marketing
Access and correction of your information
Cookies
Other websites
Security
Changes to this privacy notice
Contacts

 

About this Privacy Policy

The Digiruptiva – Digital Agency, Lda., herein referred to as digiUP, respects your preferences regarding the collection and use of your Personal Data.

“Personal Data” refers to information relating to an identified or identifiable natural person (“Data Subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, online identifiers, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

digiUP respects your preferences regarding the processing of Personal Data it collects. This Policy (“Policy”) lets you know how digiUP collects and uses your Personal Data, how you can control its use, and describes our practices regarding the collected information.

Communication Channels may provide links to other platforms not owned by digiUP. We encourage you to review the privacy policies of those websites, services, social networks, or applications before providing your Personal Data.

 

What information do we collect about you?

We collect information about you when you place an order to purchase products or services. We also collect information when you voluntarily fill out questionnaires, use the chat tool, participate in competitions, provide feedback, subscribe to newsletters or feeds, call us, or write to us.

The personal data collected are those necessary for the purpose for which you contacted us, including data such as name, address, telephone number, email address, subject, tax identification number (in the case of a commercial transaction), and identification document (in the case of exercising a right). By providing your personal data, you are authorizing the collection, use, and disclosure of such data in accordance with the rules defined here.

We ask that you do not disclose or share with digiUP any sensitive personal information such as racial or ethnic origin, political opinions, religious or philosophical beliefs, or union membership, as well as genetic data, biometric data, data concerning health, or data concerning your sex life or sexual orientation.

Website usage information is collected using cookies, but they do not specifically identify you, and the following data may be collected:

  • IP Address.
  • Geographical location.
  • Information about the device accessing the website, namely, browser type and version, operating system, screen resolution, preferred language, information contained in HTTP headers, and agent version.
  • The search engine used to locate and access the website.
  • Date and time of activity on the website, as well as web pages and content visited and clicked.

It is important to highlight that this usage information does not deliberately identify you, and if it exceptionally does, it will be anonymized immediately.

By providing information, you are giving your informed and unequivocal consent to the processing of data concerning you in an automated manner.

Some of the requested data are mandatory, and they are identified as such. Failure or inaccuracy of the given responses may compromise the service provided.

 

HOW WE USE INFORMATION ABOUT YOU?

The collected data is used to process your request, manage your account, and, if you agree, to email you information about other products and services that we think may be of interest to you.

We use the information collected from the website to personalize your next visits to our website.

digiUP does not share your information for marketing campaigns with any other company nor transfers your Personal Data to a third country.

Although the information provided is generally treated as private at digiUP, the collected data will be used in accordance with the personal data protection regulation throughout the processing process; however, it may be necessary to transfer Personal Data privately to other bodies, namely, the judiciary, and in processing your request, we may send your data to and also use information from credit agencies and fraud prevention.

You have the right to lodge a complaint with a European Union supervisory authority regarding the protection of your Personal Data. digiUP will cooperate with the supervisory authority by providing it with all information requested by it in the exercise of its powers.

The information collected on this website does not involve automated decision-making, including profiling.

On this website, no comparisons, interconnections, or any other form of interrelation of the recorded information are made.

digiUP only accepts user registrations from individuals who are at least 16 years old. digiUP‘s Communication Channels are not directed at users under the age of majority. If you become aware of any registration made by a minor, please alert us to this fact so that we can promptly remove the registration.

The recipients or categories of recipients of your Personal Data depending on the contact tool you use are the Marketing and Communication, Sales, and Technical Support departments. We will share your personal data with your consent or as necessary to complete any transaction or provide any service you requested. We also share data with affiliates controlled by digiUP; with vendors working on our behalf; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of our services; and to protect property rights or digiUP.

 

MARKETING

We would like to be able to send you information about digiUP‘s products and services that may be of interest to you now or in the future. If you previously consented, you can always opt-out of receiving these communications. You have the right at any time to opt out of being contacted for marketing campaigns by clicking HERE.

 

ACCESS AND CORRECTION OF YOUR INFORMATION

We want to ensure the accuracy and reliability of the information we hold about you.

We rely on you, the User, to provide us with accurate and complete information and to update the data regarding any changes in the information provided.

You have the right to withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal, and the right to request from digiUP access to and rectification or erasure of personal data or restriction of processing concerning the data subject or to object to processing as well as the right to data portability.

Personal data necessary for the performance of the contract to which the data subject is a party, for compliance with legal obligations to which the controller is subject and those necessary for the purposes of the legitimate interests pursued by digiUP are not included in the previous point.

Without prejudice to legal or regulatory provisions to the contrary, personal data shall be kept only for the minimum period necessary for the purposes for which it was collected or further processed, after which it shall be deleted or if in the interest of digiUP, processed for statistical purposes, anonymized, making it impossible to identify the data subject.

Consent is required for the further processing of personal data for a purpose other than that for which the data were collected. Before that processing, the controller shall provide the data subject with information on that other purpose and any other relevant information.

You have the right to request a copy of the information we hold about you. If you would like to request a partial or complete copy of the information held about you by digiUP, you can do so via email: hello@digiup.me.

If the requests made by the User are manifestly unfounded or excessive, particularly because of their repetitive character, digiUP, under the applicable legal framework, may require the payment of a reasonable fee taking into account the administrative costs of providing the information or communication or taking the action requested or refuse to act on the request.

 

COOKIES

These are small text files stored on your computer that collect information about your device and your browsing experience. This information is used to record the number of visits made and compile statistical information about website activity.

Types of Cookies depending on the entity that manages them:

  • First-party cookies: a cookie managed by this domain/website.
  • Third-party cookies: a cookie managed by another domain/website.
  • Persistent cookies: the cookie information is permanently stored on your device.
  • Session cookies: the cookie information is not permanently stored on your device.

digiUP uses session cookies and first-party cookies as well as persistent cookies and third-party cookies.

Types of cookies depending on the purpose of use:

  • Technical cookies: these allow navigation through a domain/website, using different options or services such as identifying the session, accessing restricted access areas, and completing a purchase order process.
  • Personalization cookies: these allow access to the domain/website with some predefined characteristics based on a set of decisions made, such as the language used.
  • Analysis cookies: these allow monitoring and analysis of user behavior on linked websites. The information collected through such cookies is used, for example, to measure website activity and create browsing profiles.
  • Advertising cookies: these allow the management of advertising spaces in the most efficient way based on criteria such as edited content or the frequency with which ads are displayed.
  • Behavioral advertising cookies: these allow the most effective management of advertising spaces. These cookies store information about user behavior, obtained through continuous observation of their browsing habits, allowing the development of a specific profile to display ads based on this.

 

COOKIES

digiUP uses Technical Cookies, Personalization Cookies, and Analysis Cookies; it does not use Advertising Cookies or Behavioral Advertising Cookies.

The information about cookies is controlled and accessed by the website owner.

Cookies used by digiUP:

CookiePurposeEntity
PHPSESSIDContains a reference to a session stored on the web serverdigiUP
_gaUsed to distinguish users.Google Analytics
_gidUsed to distinguish users.Google Analytics
_gatUsed to speed up request rate.Google Analytics
cookie_notice_acceptedUsed to ensure that the user accepts the use of cookiesdigiUP
AWSALBCORSWe use Smartsupp to provide live customer support chat on our website.Smartsupp
__cfduidUsed by the CloudFlare service to identify trusted web traffic.CloudFlare
1P_JARUsed to collect website statistics and track conversion rates.Google
CONSENTUnknownGoogle
NIDUnknownGoogle

digiUP newsletters may, for statistical purposes, contain a single “pixel” that allows us to know if they are opened and track clicks through links within each newsletter.

You always have the option to unsubscribe from the newsletter HERE.

According to the information provided above, as a user, you are expressly consenting to the use of the referenced cookies for the purposes specified for each of them.

Specific information about third-party cookies, Google Analytics, can be obtained at https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage.

We are not responsible for the content and accuracy of the terms and conditions of use, privacy policies, and cookie policies of the aforementioned third parties.

You can get more information by visiting www.aboutcookies.org or www.allaboutcookies.org.

You can configure your browser to not accept cookies, and the aforementioned websites explain how you can remove them. However, not accepting cookies may result in incorrect execution of some Website functionalities.

None of the cookies used is essential for the use of the Website, for a particular functionality, or for improving the Website’s performance.

digiUP’s use of cookies aims to analyze website usage and allow you to have a smooth browsing experience; at no time do we collect Personal Data through cookies.

Cookies will not be used for any purpose other than those mentioned above.

 

OTHER WEBSITES

This Website contains links to other websites. This privacy notice only applies to this Website. You should read the privacy policies of other websites.

 

SECURITY

digiUP applies appropriate technical and organizational measures to ensure a level of security appropriate to the risk involved in storing Personal Data and during its transmission.

digiUP has a computer system capable of withstanding, with a certain level of confidence, accidental events or malicious or unlawful actions that compromise the availability, authenticity, integrity, and confidentiality of the Personal Data stored or transmitted, as well as the security of the related services offered or accessible through these networks and systems.

 

CHANGES TO THIS PRIVACY NOTICE

Our privacy policies are regularly reviewed, and all changes will be published on this Website. The last update is on May 16, 2024.

 

CONTACTS

The entity responsible for processing this website is Digiruptiva – Digital Agency, lda, with tax identification number 510 882 196, and it can be contacted by postal address at IET – Instituto Empresarial do Tâmega, Gab. i22-i23, Amarante 4600-758, Portugal, or alternatively by phone at +351 931 784 170 and hello@digiup.me (Email).

If you believe that digiUP has not adhered to this statement, have any questions about our privacy policy or the information we have about you, please contact us at hello@digiup.me.